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Troubleshooting

I forgot my password, what should I do?

If you have forgotten your password, either follow the link on the login page or contact your administrator who can use the following instructions to reset the password. If you need to reset a user's password, go to their user profile and click on the "Profile Info" tab. Click "Change Password". Here you have two options, the new password and confirmation can be entered followed by clicking "Change Password", or by ckicking reset password, an email will be sent to the user with steps to follow to reset their password themselves.

 

How can I reset a member's password?

If you need to reset a user's password, go to their user profile and click on the "Profile Info" tab. Click "Change Password". Here you have two options, the new password and confirmation can be entered followed by clicking "Change Password", or by ckicking reset password, an email will be sent to the user with steps to follow to reset their password themselves.

 

What do I do if I run out of storage?

If storage limit is reached, please contact support for assistance.

 

How do I know what region I am?

To find out the region you're in, please contact your team administrator or support.

 

How do I report an issue?

To report an issue please contact support.

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